Privacy Policy
Last updated: 06/25/2025

This Privacy Policy explains how Maya Shop S.L. ("Maya Shop", "we", "our", or "the company") collects, uses, shares, and protects your personal data when you access our website www.maiashop.es (the “Site”) and use our services.

We are committed to protecting your privacy and comply with Regulation (EU) 2016/679 (GDPR), Organic Law 3/2018, and the Information Society Services Law (LSSI).

 

1. Information we collect
When you interact with our website, we may voluntarily collect the following personal data:

• Full name

• Email address

• Shipping and billing address

• Phone number

• Payment details (processed securely via Shopify Payments)

We may also automatically collect non-personal information via your browser or device:

• IP address

• Browser type and version

• Pages visited

• Time spent on site

• Device identifiers

• Referrer URL

This information is used to improve the website’s performance, analyse usage, prevent fraud, and meet legal obligations.

2. Purpose of processing
We use your personal data to:

• Manage orders and deliveries

• Process payments

• Handle customer service queries

• Send transactional and, if you consent, promotional communications

• Comply with legal obligations

• Improve our product and service offering

3. Legal basis for processing
The processing of your data is based on:

• Contract execution (e.g. product purchases)

• Your explicit consent (e.g. newsletter subscription)

• Legal obligations

• Our legitimate interest in improving our services

4. Data recipients
We do not sell your personal data. We may share it only with:

• External service providers (logistics, payment gateways, marketing platforms)

• Competent authorities when legally required

• Authorized third parties under confidentiality agreements

5. Data retention
We retain your data:

• While the commercial relationship remains active

• Until you request its deletion

• For the periods required by applicable law to address potential liabilities

6. Cookies and tracking technologies
We use cookies and similar technologies to:

• Remember your preferences

• Analyse site usage

• Show you personalised ads

• Enhance your browsing experience

You can configure your browser to reject cookies, though some features may be affected. We use tools like Google Analytics, Meta Pixel, and TikTok Pixel for user behaviour analysis and advertising optimisation.

More information in our [Cookie Policy].

7. Targeted advertising and remarketing
With your consent, we may display ads tailored to your interests, including on other platforms. You can manage preferences via your cookie settings or platforms like:

• Your Online Choices (EDAA)

• Google Ads or TikTok Ads settings

8. Data security
We implement appropriate technical and organisational measures to ensure data security, integrity, and confidentiality. However, no system is completely infallible, and absolute security cannot be guaranteed.

9. Minors
Our services are not intended for individuals under 14. If we detect personal data from a minor without consent, we will delete it immediately.

10. Third-party links
Our site may contain links to external websites. We are not responsible for their privacy practices. We recommend reviewing their policies before providing personal data.

11. International users
Although our site is primarily intended for residents of Spain and the EU, by using it you accept that your data may be processed within the European Economic Area (EEA).

12. Your rights
You have the right to:

• Access your data

• Rectify it

• Request its deletion

• Object to or limit its processing

• Request data portability

You can exercise your rights by emailing us at atencionalcliente@maiashop.es or by post to:

Maya Shop S.L.
VAT ID: B40626038
C/ Obrero, 56, Polígono Sepes
46260 Alberic (Valencia), Spain

You may also lodge a complaint with the Spanish Data Protection Agency: www.aepd.es

13. Commercial communications
In accordance with the LSSI, we will only send promotional emails if you have given explicit consent. If a prior contractual relationship exists, we may send offers related to similar products. You may unsubscribe at any time via the link in each email or by contacting us.

14. Policy changes
We reserve the right to modify this Privacy Policy. Any changes will be published on this page with the updated date. We recommend reviewing it periodically.

15. Contact
If you have any questions about this policy or your data processing, you can contact us at:

Email: atencionalcliente@maiashop.es
Postal address: Maya Shop S.L., C/ Obrero, 56, Polígono Sepes, 46260 Alberic (Valencia), Spain