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Cookies policy

Cookies policy
Maya Shop SL informs about the use of cookies on its website: www.maiashop..es

What are cookies?
Cookies are files that can be downloaded to your computer through web pages. They are tools that play an essential
role in the provision of numerous information society services. Among others, they allow a website to store and retrieve
information about the browsing habits of a user or their equipment and, depending on the information obtained, they
can be used to recognize the user and improve the service offered.

Types of cookies
Depending on who is the entity that manages the domain from which the cookies are sent and processes the data obtained,
two types can be distinguished:
• Own cookies:
Those that are sent to the user's terminal equipment from a computer or domain managed by the
editor itself and from which the service requested by the user is provided.
• Third party cookies:
Those that are sent to the user's terminal equipment from a computer or domain that is not managed by the
editor, but by another entity that processes the data obtained through cookies.

In the event that the cookies are installed from a computer or domain managed by the editor itself but the information
collected through them is managed by a third party, they cannot be considered as own cookies.

There is also a second classification according to the period of time they remain stored in the client's browser, which
may be:
• Session cookies:
Designed to collect and store data while the user accesses a web page. They are usually used to
store information that is only interesting to keep for the provision of the service requested by the
user on a single occasion (eg a list of products purchased).
• Persistent cookies:
The data remains stored in the terminal and can be accessed and processed for a period defined by the person
responsible for the cookie, which can range from a few minutes to several years.

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Maya Shop SL

Finally, there is another classification with six types of cookies depending on the purpose for which the data obtained is
processed:

• Technical cookies:
Those that allow the user to navigate through a web page, platform or application and use the
different options or services that exist there, such as, for example, controlling traffic and data
communication, identifying the session, accessing restricted access parts, remember the elements
that make up an order, carry out the purchase process of an order, make a request for registration or
participation in an event, use security elements while browsing, store content for the dissemination of
videos or sound or share content through social networks.

• Personalization cookies:
They allow the user to access the service with some general characteristics predefined based on a
series of criteria on the user's terminal, such as the language, the type of browser through which the
service is accessed, the regional configuration from which it is accessed. to the service, etc.

• Analysis cookies:
They allow the person responsible for them to monitor and analyze the behavior of the users of the
websites to which they are linked. The information collected through this type of cookies is used to
measure the activity of the websites, applications or platforms and to prepare navigation profiles of
the users of said sites, applications and platforms, in order to introduce improvements in based on
the analysis of usage data made by users of the service.
• Advertising cookies:
They allow the management, in the most efficient way possible, of advertising spaces.
• Behavioral advertising cookies:
They store information on user behavior obtained through continuous observation of their browsing
habits, which allows the development of a specific profile to display advertising based on it.

• Cookies from external social networks:
They are used so that visitors can interact with the content of different social platforms (facebook,
youtube, twitter, linkedIn, etc.) and are generated only for the users of said social networks. The
conditions of use of these cookies and the information collected are regulated by the privacy policy of
the corresponding social platform.

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Maya Shop SL

Deactivation and deletion of cookies

You have the option to allow, block or delete cookies installed on your computer by configuring the options of the
browser installed on your computer. By disabling cookies, some of the available services may no longer be operational.
The way to disable cookies is different for each browser, but it can usually be done from the Tools or Options menu. You
can also consult the browser's Help menu where you can find instructions. The user may at any time choose which
cookies they want to work on this website.

You can allow, block or delete cookies installed on your computer by configuring the options of the browser installed on
your computer:
• Microsoft Internet Explorer or Microsoft Edge: http://windows.microsoft.com/
es-es/windows-vista/Block-or-allow-cookies
• Mozilla Firefox:
http://support.mozilla.org/es/kb/impedir-que-los-sitios-web-guarden-sus-preference
• Chrome:
https://support.google.com/accounts/answer/61416?hl=es
• Safari:
http://safari.helpmax.net/es/privacidad-y-security/como-gestionar-las-cookies/
• Opera:
http://help.opera.com/Linux/10.60/es-ES/cookies.html

In addition, you can also manage the cookie store in your browser through tools such as the following

• Ghostery:
www.ghostery.com/
• Your Online Choices:
www.youronlinechoices.com/es/

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Maya Shop SL

Cookies used on www.maiashop..es
The cookies that are being used on this portal are identified below, as well as their type and function:
• _utma
Duration: 2 years from installation or update.
Description: Collects anonymous information about users' navigation through the website in order to
know the origin of visits and other statistical data.
This cookie is normally stored in the browser on the first visit to our website.
If the cookie has been deleted through the browser and you subsequently visit our website again, a
new cookie of the type _utma is written with a different unique ID.
This cookie is used to determine unique visitors to our website and is updated with each page
view.
Additionally, this cookie provides a unique identifier that Google Analytics uses to ensure the
validity and accessibility of the cookie, as well as an extra security measure.
Type: Third
Purpose: Analytics
• _utmb
Duration: 30 minutes
Description: Stores information about the activity of the visit to our website and mainly its duration.

Type: Third
Purpose: Analytics
• _utmc
Duration: Session
Description: Stores information about the activity of the visit to our website and mainly its duration.

Type: Third
Purpose: Analytics

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• _utmz
Duration: 6 months from installation or update.
Description: This cookie is normally stored in the browser on the first visit to our website.

This cookie stores how the visitor arrived at our website, whether directly by entering the
domain address, a link, a web search or an advertisement. The cookie is updated every time you
visit our website.
Type: Third
Purpose: Analytics
• _ga
Duration: 2 years
Description: Used to distinguish users. Generated by Google Analytics. Google stores the information
collected by cookies on servers located in the United States, complying with European legislation
regarding the protection of personal data and undertakes not to share it with third parties, except
when the law requires it to do so or it is necessary for its operation. of the system. Google does not
associate your IP address with any other information it has. If you wish to obtain more information
about the cookies used by Google Analytics, please access this address: https://
developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1
Type: Third
Purpose: Analytics
• _gat
Duration: 1 minute
Description: Used to display our advertising on other pages in the Google network. Generated by Google
Analytics. Google stores the information collected by cookies on servers located in the United States,
complying with European legislation regarding the protection of personal data and undertakes not to
share it with third parties, except when the law requires it to do so or it is necessary for its operation.
of the system. Google does not associate your IP address with any other information it has. If you wish
to obtain more information about the cookies used by Google Analytics, please access this address:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw=1

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Maya Shop SL

Type: Third
Purpose: Behavioral advertising
• _gid
Duration: 24 hours
Description: Generated by Google Analytics. Google stores the information collected by cookies on servers
located in the United States, complying with European legislation regarding the protection of personal
data and undertakes not to share it with third parties, except when the law requires it to do so or it is
necessary for its operation. of the system. Google does not associate your IP address with any other
information it has. If you wish to obtain more information about the cookies used by Google Analytics,
please access this address:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es&csw
Type: Third
Purpose: Behavioral advertising
• APISID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in
order to remain logged in to your Google account when visiting its services again. As long as you
remain logged in and use plugins on other websites like ours, Google will use these cookies to improve
your user experience.
Type: Third
Purpose: Analytics
• HSID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in
order to remain logged in to your Google account when visiting its services again. As long as you
remain logged in and use plugins on other websites like ours, Google will use these cookies to improve
your user experience.
Type: Third

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Maya Shop SL

Purpose: Analytics
• LOGIN_INFO
Duration: 2 years
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use
implies the sending of this cookie in addition to the cookies that Google requires if you maintain an active
session with your account, for the purpose of viewing the embedded videos, estimating the bandwidth and
showing how many times it has been played.
Type: Third
Purpose: Analytics
• PREF
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in
order to remain logged in to your Google account when visiting its services again. As long as you
remain logged in and use plugins on other websites like ours, Google will use these cookies to improve
your user experience.
Type: Third
Purpose: Analytics
• SAPISID
Duration: 2 years
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use
implies the sending of this cookie in addition to the cookies that Google requires if you maintain an active
session with your account, for the purpose of viewing the embedded videos, estimating the bandwidth and
showing how many times it has been played.
Type: Third
Purpose: Analytics
• SID
Duration: 2 years

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Maya Shop SL

Description: When you create or log in to a Google account, this cookie is stored on your computer in
order to remain logged in to your Google account when visiting its services again. As long as you
remain logged in and use plugins on other websites like ours, Google will use these cookies to improve
your user experience.
Type: Third
Purpose: Analytics
• SSID
Duration: 2 years
Description: When you create or log in to a Google account, this cookie is stored on your computer in
order to remain logged in to your Google account when visiting its services again. As long as you
remain logged in and use plugins on other websites like ours, Google will use these cookies to improve
your user experience.
Type: Third
Purpose: Analytics
• VISITOR_INFO1_LIVE
Duration: 8 months
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use
implies the sending of this cookie in addition to the cookies that Google requires if you maintain an active
session with your account, for the purpose of viewing the embedded videos, estimating the bandwidth and
showing how many times it has been played.
Type: Third
Purpose: Analytics
• YSC
Duration: Upon logout
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use
implies the sending of this cookie in addition to the cookies that Google requires if you maintain an active
session with your account, for the purpose of viewing the embedded videos, estimating the bandwidth and
showing how many times it has been played.

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Maya Shop SL

Type: Third
Purpose: Analytics
• nTpXe.resume
Duration: 1 month
Description: On some pages of our Website we have embedded YouTube videos, it is a Google service. Its use
implies the sending of this cookie in addition to the cookies that Google requires if you maintain an active
session with your account, for the purpose of viewing the embedded videos, estimating the bandwidth and
showing how many times it has been played.
Type: Third
Purpose: Analytics
• NID
Duration: 6 months
Description: The purpose of this cookie is to store information about your preferences.
Type: Third
Purpose: Personalization
• AMP_TOKEN
Duration: 30 seconds to 1 year
Description: Includes a token that can be used to retrieve a client ID from the AMP Client ID service.
Other possible values indicate disables, requests in progress, or errors obtained when retrieving an
ID from the AMP Client ID service.
Type: Third
Purpose: Analytics
• _gac_
Duration: 90 days
Description: Includes campaign information related to the user. If you have linked your Google
Analytics and AdWords accounts, website conversion tags will read this cookie, unless

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Maya Shop SL

that you disable it
Type: Third
Purpose: Analytics

Acceptance of the Cookies Policy
www.maiashop..es, assumes that you accept the use of cookies. However, it displays information about its Cookie Policy
at the bottom or top of any portal page with each login so that you are aware.

Given this information, it is possible to carry out the following actions:
• Accept cookies:
This notice will not be displayed again when accessing any page of the portal during this
session.
• Close:
The notice is hidden on this page.
• Modify your settings:
You can obtain more information about what cookies are, learn about the Cookies Policy of:
www.maiashop..es and modify your browser settings.

Terms and Conditions

Order Processing

At MAIA SHOP, all items in your order are prepared and shipped as soon as payments are confirmed to have been made and processed correctly. We want to ensure that your shopping experience is fast and hassle-free.

Processing and Shipping Time

To ensure efficient delivery, all orders are processed within the first 8 hours after payment is received and are shipped the same day on business days. However, from Friday afternoon, weekends, and holidays, shipments will be made from the next business day onwards. Your satisfaction is our priority, and we strive to provide you with reliable service at all times.

Order Tracking and Customer Responsibility

We utilize encryption technology to protect the information you provide us. This ensures that your data travels securely to our administrative software, where it is handled with the utmost confidentiality. This way, we ensure that your personal information cannot be decrypted or accessed by external agents to our company.

Commitment to Confidentiality

At MAIA SHOP, the privacy of our customers is paramount. We utilize encryption technology to protect your data during its transmission and storage in our administrative system. Your personal information is handled with the utmost confidentiality and is not accessible to third parties. At MAIA SHOP, your trust is our priority, and we are committed to keeping your data secure at all times.

Shipping

Shipping to Mainland Spain and Portugal

  • Free Shipping: Experience the convenience of free shipping to Mainland Spain and Portugal, delivered directly to your doorstep in just 3-5 business days.
  • Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 10-12 days.

Shipping to the Balearic Islands

  • Shipping to the Balearic Islands for €15: Receive your order in the Balearic Islands in just 4-7 business days.
  • Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 7-12 days.

Shipping to the Canary Islands

  • Shipping to the Canary Islands for €30: Receive your order in the Canary Islands in just 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.

Shipping to Ceuta and Melilla

  • Shipping to Ceuta and Melilla for €30: Receive your order in Ceuta or Melilla in just 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.

International Shipping

  • €7 Shipping to EU Countries: Receive your international order in 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 7 to 12 days.

Special Shipping for Orders of More Than 15 Products

At MAIA SHOP, we offer you the opportunity to purchase large volumes of our products to meet your specific needs. If you're considering buying more than 15 products, we've prepared something special for you.

Pallet Shipping: For orders exceeding 15 products, we offer the option of pallet shipping. This alternative ensures maximum security and protection of your products throughout the transportation process.

If this option interests you or if you have any questions regarding special shipping, please don't hesitate to contact our customer service team at atencionalcliente@maiashop.es. We'll be happy to provide you with all the information you need and assist you with your order.

At MAIA SHOP, we are committed to providing you with the best shopping experience possible, tailored to your individual needs. We look forward to serving you soon.

Returns

What is the return period for products at MAIASHOP?

At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum period of 1 month from the date you received your order.

How can I start the return process?

To start the return process, follow these simple steps:

1. Contact our customer service team: Send us an email at atencionalcliente@maiashop.es

2. Provide the necessary information: Include your order number and the reason for the return in your email.

3. Follow our instructions: We will guide you through the steps to complete the return process quickly and efficiently.

What conditions must products meet to be returned?

To process the return, it is important that the product is in its original condition, unused, and with its packaging intact.

Who is responsible for the return shipping costs?

At MAIASHOP, we take care of the return shipping costs. We want this process to be as simple and hassle-free as possible for you.

How long does the return and refund process take?

Once we receive and verify the returned product, we will proceed with the corresponding refund according to our return policy. The processing time for the refund may vary, but it is generally completed within 5 to 10 business days.

How will I receive the refund for my return?

The refund will be made through the same payment method you used to make the purchase. You will receive a confirmation email once the refund has been processed.

Cancellations

At MAIA SHOP, we understand that unforeseen circumstances may arise, leading you to cancel your order. We provide clear and simple options for doing so:

Before Shipping:
If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel Order" and providing the order number in the body of the email. Our team will process your request as soon as possible.

After Shipping:
If your order has already been shipped and you still wish to cancel it, you will need to wait until you receive it and then proceed with the return following our standard return process.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, please do not hesitate to contact our customer service team. We are here to help you at all times.

Do you have any questions or inquiries? Write to us, and we'll resolve them as soon as possible.

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