Shipping costs:

• Orders under < €35: €3.90
• Orders between €35 - €199.90: free
• Orders between €199.90 - €299.90: €9.90
• Orders between €299.90 - €499.90: €16.90
• Orders between €499.91 - €699.90: €23.90
• Orders > €699.91: €39.90

Delivery time: 2-5 business days.

Large artificial plants require special preparation.
Workshop preparation time: 5 business days.
Estimated total delivery time: 10 to 12 days from the moment you place the order.

*During high-volume campaigns (Black Friday, Sales, Christmas…), this timeframe may be slightly extended.

Shipping costs:

• Orders < €149.90: €11.90
• Orders from €150 to €199.90: €15.90
• Orders from €200 to €299.90: €19.90
• Orders from €300 to €399.90: €22.90
• Orders from €400 to €499.90: €29.90
• Orders from €500 to €599.90: €39.90
• Orders from €600 to €749.90: €49.90
• Orders from €750 to €999.90: €59.90
• Orders from €1000 to €1499.90: €79.90
• Orders from €1500 to €1999.90: €89.90
• Orders > €2000: €99.90

Delivery time: 4-7 business days.

Large artificial plants require special preparation.
Workshop preparation time: 5 business days.
Estimated total delivery time: 10 to 12 days from when you place the order.

*During high-volume campaigns (Black Friday, Sales, Christmas…), this timeframe may be slightly extended.

Shipping costs:

• Orders < €199.90: €29.90
• Orders from €200 to €599.90: €39.90
• Orders from €600 to €749.90: €49.90
• Orders from €750 to €999.90: €59.90
• Orders from €1000 to €1499.90: €79.90
• Orders from €1500 to €1999.90: €89.90
• Orders > €2000: €99.90
  

Delivery time: 7-10 business days.

Large artificial plants require special preparation.
Workshop preparation time: 5 business days.
Estimated total delivery time: 12 to 20 days from the moment you place the order.

*During high-volume campaigns (Black Friday, Sales, Christmas…), this timeframe may be slightly extended.

Shipping costs:

• Orders < €199.90: €29.90
• Orders from €200 to €599.90: €39.90
• Orders from €600 to €749.90: €49.90
• Orders from €750 to €999.90: €59.90
• Orders from €1000 to €1499.90: €79.90
• Orders from €1500 to €1999.90: €89.90
• Orders > €2000: €99.90
  

Delivery time: 7-10 business days.

Large artificial plants require special preparation.
Workshop preparation time: 5 business days.
Estimated total delivery time: 12 to 20 days from the moment you place the order.

*During high-volume campaigns (Black Friday, Sales, Christmas…), this timeframe may be slightly extended.

Shipping costs:

• Orders < €149.90: €9.90
• Orders from €150 to €199.90: €15.90
• Orders from €200 to €299.90: €19.90
• Orders from €300 to €399.90: €22.90
• Orders from €400 to €499.90: €29.90
• Orders from €500 to €599.90: €39.90
• Orders from €600 to €749.90: €49.90
• Orders from €750 to €999.90: €59.90
• Orders from €1000 to €1499.90: €79.90
• Orders from €1500 to €1999.90: €89.90
• Orders > €2000: €99.90
  

Delivery time: 7-10 business days.

Large artificial plants require special preparation.
Workshop preparation time: 5 business days.
Estimated total delivery time: 12 to 20 days from the moment you place the order.

*During high-volume campaigns (Black Friday, Sales, Christmas…), this timeframe may be slightly extended.

At MAIA SHOP, we offer you the opportunity to purchase large volumes of our products to meet your specific needs. If you are considering buying more than 15 products, we have prepared something special for you.

Pallet Shipping: For orders exceeding 15 products, we offer the option of pallet shipping. This alternative ensures maximum safety and protection of your products throughout the entire transportation process.
If you are interested in this option or have any questions related to special shipments, do not hesitate to contact our customer service team at atencionalcliente@maiashop.es. We will be happy to provide you with all the information you need and assist you with your order.

At MAIA SHOP, we are committed to offering you the best possible shopping experience, adapting to your individual needs. We look forward to serving you soon.

At MAIA SHOP, we understand how important it is to receive all your products in a single shipment. We strive to ensure that every order is delivered complete and on time. However, sometimes, due to the weight or dimensions of the products, the shipping company may arrange more than one delivery.

Don't worry, we are here to help you. If you notice that items are missing from your order, we recommend following these steps:

1. Check your order confirmation: Verify your order confirmation to ensure that the missing items are included in the list of purchased products.
2. Check the packaging: Sometimes, items may be packaged separately within the main box. We suggest carefully checking all the packaging to make sure nothing has been overlooked.
3. Contact us: If after checking you still find items missing, do not hesitate to get in touch with our customer service team. We will be happy to help you resolve any issues and ensure you receive all your products as soon as possible.

At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum period of 30 calendar days from the date of receipt of your order.

For all orders under €79.90, returns are free.

If the order amount is higher, please contact customer service at the following email: atencionalcliente@maiashop.es

To start the return process, follow these simple steps:

1. Contact our customer service team: Send us an email at atencionalcliente@maiashop.es.

2. Provide the necessary information: Include your order number and the reason for the return in your email.

3. Follow our instructions: We will guide you through the steps to complete the return process quickly and efficiently.

At MAIA SHOP, we want your return experience to be as fast and convenient as possible. Once we receive your return, we will process the refund immediately.

It is important to note that the time it takes to receive the refund may vary. Normally, you can expect to receive the refund within 10 business days after the package is delivered to the courier.

We appreciate your patience during this process. If you have any questions or concerns about the status of your refund, please do not hesitate to contact our customer service team. We are here to help you at all times.

At MAIA SHOP, we understand that unforeseen circumstances may arise that lead you to cancel your order. We provide clear and simple options to do so:

1. Before Shipping: If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel order" and providing the order number in the body of the email. Our team will process your request as soon as possible.
2. After Shipping: In case your order has already been shipped and you still wish to cancel it, you will need to wait to receive it and then proceed with the return following our standard returns process.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, do not hesitate to contact our customer service team. We are here to help you at all times.

At MAIA SHOP, we understand that unforeseen circumstances may arise that lead you to cancel your order. We provide clear and simple options to do so:

1. Before shipping: If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel order" and providing the order number in the body of the email. Our team will process your request as soon as possible.

2. After shipping: If your order has already been shipped and you still wish to cancel it, you will need to wait to receive it and then process the return following our standard returns procedure.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, do not hesitate to contact our customer service team. We are here to help you at all times.

Yes! At MAIASHOP we want you to be completely satisfied with your purchase. If you need to make an exchange, you can do so free of charge within 30 days of receiving your order.

You can request a size exchange or even swap your product for a different model. We want to ensure you have the product that best suits your needs.

Product exchanges at MAIA SHOP are completely free. We take care of picking up the item you want to exchange and sending you the new one at no additional cost.

The products must be in perfect condition, unused, and with all original tags and packaging intact.

Our artificial plants can be placed outdoors as long as they are in protected areas, such as covered terraces, porches, or sheltered balconies.

It is important to avoid direct exposure to sunlight, heavy rain, strong wind, and extreme temperatures, as these factors can accelerate the wear of the product.

For greater durability and to preserve the color, we recommend applying a UV protection spray specifically designed for artificial plants.

At MAIA SHOP, we provide the actual measurements of each plant so you can visualize how it will look in your space.

Height: measured from the base of the pot to the highest leaf or branch, even if it is stretched out.

Width (diameter): corresponds to the measurement from side to side with the plant fully spread out, counting from the tip of one lateral branch to the opposite one.

If you need more details about a specific model, write to us and we will be happy to help you.

Yes, all our plants come mounted in a basic plastic pot with a plaster interior, which provides stability and allows the plant to stand on its own.

Pot size: it is usually black and has a compact size, between 14x14.5 cm and 16x17.5 cm, ideal for easily fitting inside a decorative pot.

Important: decorative pots (such as ceramic ones that may appear in some photos) are not included.

No, the quantity, size, thickness, and shape of the trunks may vary slightly in each plant, as they are handmade with natural materials. This variation is part of the charm and realism of each piece, making each plant unique.

The tone of the leaves may vary slightly depending on the model, the ambient light, and the device screen from which it is viewed.

At MAIA SHOP, we use hyper-realistic finishes, with nuances that mimic the natural variations in leaf color, so these small differences are part of their authentic appearance.

Artificial plants are made with synthetic materials and offer a very realistic finish, without the need for care or maintenance.

Preserved plants are natural, treated to maintain their appearance for years without water or light, preserving their original texture.

Both options are ideal for hassle-free decorating: just change the type of material and the effect you want in your space.

At MAIA SHOP, we care about the safety and well-being of all members of your household, including your pets.

Pet Friendly: Our plants are designed with the safety of your pets in mind. They are free of toxic chemicals and do not pose a health risk to your furry friends. You can enjoy the beauty of our plants without worrying about your pets' safety.