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FAQ

Shipments

Shipments to the Peninsula and Portugal

Free shipping to the Peninsula and Portugal: 3-5 business days.

*Large artificial plants require 5 business days for preparation in the workshop. Their shipping typically takes around 10-12 days.

*Preserved trees are made to order, so delivery time may be extended to 4-5 weeks.

Shipments to the Balearic Islands

Shipping €15 to the Balearic Islands: 4-7 business days.

*Large artificial plants require 5 business days for preparation in the workshop. Their shipping typically takes between 7-12 days.

*Preserved trees are made to order, so delivery time may be extended to 4-5 weeks.

Shipments to the Canary Islands, Ceuta, and Melilla

Shipping €35 to the Canary Islands, Ceuta, and Melilla: 7-10 business days.

*Large artificial plants require 5 business days for preparation in the workshop. Their shipping typically takes between 10-15 days.

*Preserved trees are made to order, so delivery time may be extended to 4-5 weeks.

International shipments

International shipments €7 (EU): 7 business days.

*Large artificial plants require 5 business days for preparation in the workshop. Their shipping typically takes between 7-12 days.

*Preserved trees are made to order, so delivery time may be extended to 4-5 weeks.

Special shipments of more than 15 products

At MAIA SHOP, we are delighted to offer you the opportunity to purchase large quantities of our products to meet your specific needs. If you're interested in purchasing more than 15 products, we have a special solution for you.

Pallet Shipping:
For orders of more than 15 products, we offer the option of pallet shipping. This ensures the safety and protection of your products during transportation.

If you're interested in this option or have any questions related to special shipments, please don't hesitate to contact our customer service team at atencionalcliente@maiashop.es. We'll be happy to provide you with all the information you need and assist you with your order.

At MAIA SHOP, we strive to provide you with the best shopping experience possible, tailoring our services to your individual needs. We look forward to serving you soon.

The items from my order are missing

At MAIA SHOP, we understand how important it is to receive all your products in one shipment. We strive to ensure that each order is delivered complete and on time. However, occasionally, due to the weight or dimensions of the products, the shipping company may arrange more than one delivery.

Don't worry, we're here to help. If you notice any missing items from your order, we recommend following these steps:

  1. Check your order confirmation: Verify your order confirmation to ensure that the missing items are included in the list of purchased products.
  2. Review the packaging: Sometimes, items may be packaged separately within the main box. We suggest carefully checking all packaging to ensure that nothing has been overlooked.
  3. Contact us: If after reviewing you find that items are still missing, don't hesitate to reach out to our customer service team. We'll be happy to assist you in resolving any issues and ensure that you receive all your products as soon as possible.

Returns

Returns

At MAIA SHOP, your satisfaction is our priority. If for any reason you need to return a product, don't worry! We offer a simple and hassle-free process.

Return Period:
Returns will be accepted within a maximum period of 1 month from the date of receipt of the order.

To initiate the return process, please follow these steps:

  1. Contact our customer service team via atencionalcliente@maiashop.es
  2. Provide the order information and the reason for the return.
  3. We will guide you through the steps to complete the return process quickly and efficiently.

Please remember that to process the return, it's important that the product is in its original condition and with intact packaging.

Once we receive and verify the returned product, we will proceed with the corresponding refund according to our returns policy.

If you have any questions or need more information, don't hesitate to contact us. We're here to assist you at any time.

Refund

At MAIA SHOP, we want your return experience to be as quick and convenient as possible. Once we receive your return, we will process the refund immediately.

It's important to note that the time it takes for you to receive the refund may vary. Typically, you can expect to receive the refund within 10 business days after the package is delivered to the courier.

We appreciate your patience during this process. If you have any questions or concerns about the status of your refund, please don't hesitate to contact our customer service team. We are here to assist you at all times.

Cancellations

At MAIA SHOP, we understand that unforeseen circumstances may arise that lead you to cancel your order. We provide clear and simple options for doing so:

Before Shipment: If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject line "Cancel Order" and providing the order number in the body of the email. Our team will process your request as soon as possible.

After Shipment: If your order has already been shipped and you still wish to cancel it, you will need to wait to receive it and then initiate the return process following our standard returns procedure.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any further questions or need assistance with the process, please don't hesitate to contact our customer service team. We are here to assist you at all times.

Products

Can the plants be used outdoors?

At MAIA SHOP, we understand that you want to beautify both your interiors and exteriors with our artificial plants. Good news! Our plants are suitable for outdoor placement, as long as they are not exposed to extreme weather conditions.

Moderate Weather Conditions: Our artificial plants are designed to withstand moderate weather conditions outdoors. However, it's important to avoid exposing them to extreme conditions such as strong winds, heavy rains, or extremely high or low temperatures.

UV Protection Recommended: To ensure the durability and color of our artificial plants outdoors, we recommend using a UV protection spray specifically designed for artificial plants. This spray will help protect the plants from deterioration caused by sun exposure and keep their colors vibrant for longer.

Consult with Us: If you have any specific questions about using our plants outdoors or need additional recommendations, please don't hesitate to contact our customer service team. We are here to help you make the most of your artificial plants in any environment.

How are the measurements of the plants determined at MAIA SHOP?

At MAIA SHOP, we strive to provide you with detailed and accurate information about our plants so you can make informed decisions about your purchases.

Plant Height: The plant measurement is taken from the base of the pot to the highest point of the branches. This will give you a clear idea of the total height of the plant and help you visualize how it will look in your space.

Plant Diameter: Diameter measurements refer to the fully opened tree from one lateral branch to the other in a horizontal manner. This measurement will give you an idea of the breadth of the plant and help you determine the space it will occupy in your home or office.

We are committed to transparency and accuracy in all our product descriptions. If you need additional information about the measurements of a specific plant or have any other questions, please don't hesitate to contact our customer service team.

Does the plant come with a pot included?

The tree comes pre-mounted in a sturdy plastic and plaster pot, allowing it to stand on its own. This pot provides stability and support to the plant, ensuring that it looks beautiful in your space.

Pot Size: Our standard pot is black in color and has a moderate size ranging from 14x14.5 cm to 16x17.5 cm. This size is ideal for fitting into a variety of spaces and allows for easy installation in other pots to achieve the best decorative effect in your home or office.

*It's important to note that the wicker pot that may be seen in some website images is not included with the plant.

Pet-friendly. Plants and pets.

At MAIA SHOP, we care about the safety and well-being of all members of your household, including your pets.

Pet-Friendly: Our plants are designed with the safety of your pets in mind. They are free from toxic chemicals and pose no risk to the health of your furry friends. You can enjoy the beauty of our plants without worrying about the safety of your pets.

Do you have any other questions or inquiries? Write to us, and we'll resolve them as soon as possible