Legal Notice
In compliance with the duty of information contained in article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the owner of the website www.maiashop..es , informs you of the following:
• Company name: Maya Shop SL
• NIF: B40626038
• Address: C/ Obrero, 56, Polígono Sepes, 46260 - Alberic (Valencia)
With the limits established by law, www.maiashop..es does not assume any responsibility derived from the lack of veracity, integrity, updating and precision of the data or information contained in its Internet pages.
The contents and information do not bind www.maiashop..es nor do they constitute opinions, advice or legal advice of any kind as it is merely a service offered for informational and informative purposes.
The Internet pages of www.maiashop..es may contain links to other third-party pages that www.maiashop..es cannot control. Therefore, www.maiashop..es cannot assume responsibility for the content that may appear on third-party
pages.
The texts, images, sounds, animations, software and other content included in this website are the exclusive property of www.maiashop..es or its licensors. Any act of transmission, distribution, transfer, reproduction, storage or total or partial public communication must have the express consent of www.maiashop..es.
Likewise, to access some of the services that www.maiashop..es offers through the website, you must provide some personal data. In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of With these data, we inform you that, by completing these forms, your personal data will be incorporated and processed in the files of Maya Shop SL in order to be able to provide and offer you our services as well
as to inform you of improvements to the website. Likewise, we inform you of the possibility of exercising the rights of access, rectification,atencionalcliente@maiashop.es or at the address C/ Obrero, 56, Polígono Sepes, 46260 - Alberic (Valencia).
Terms and Conditions
Order Processing
At MAIA SHOP, all items in your order are prepared and shipped as soon as payments are confirmed to have been made and processed correctly. We want to ensure that your shopping experience is fast and hassle-free.
Processing and Shipping Time
To ensure efficient delivery, all orders are processed within the first 8 hours after payment is received and shipped the same day on business days. However, orders placed on Friday afternoon, during weekends, or on public holidays will be shipped on the next business day. Your satisfaction is our priority, and we’re committed to providing you with reliable service at all times.
Order Tracking and Customer Responsibility
We use encryption technology to protect the information you share with us. This ensures your data is transmitted securely to our management software, where it is handled with the highest level of confidentiality. In this way, we guarantee that your personal information cannot be decrypted or accessed by any third parties outside our company.
Commitment to Confidentiality
At MAIA SHOP, our customers’ privacy is a top priority. We use encryption technology to protect your data during transmission and while it is stored in our administrative system. Your personal information is handled with the utmost confidentiality and is never accessible to third parties. At MAIA SHOP, your trust means everything to us, and we’re committed to keeping your data safe at all times.
Shipping
Shipping to Mainland Spain and Portugal
Free shipping on orders over €35: Enjoy the convenience of free shipping to Mainland Spain and Portugal on orders over €35, delivered straight to your door in just 3–5 business days. Please note that during high-demand periods, such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Preparation time for large artificial plants: Each large artificial plant is carefully prepared in our workshop over 5 business days to ensure exceptional quality. Once ready, it is promptly shipped and typically arrives within 10–12 days. Please note that during high-demand periods, such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Shipping to the Balearic Islands (Spain)
Shipping rates:
- Orders under €149.90: €11.90
- Orders from €150 to €199.90: €15.90
- Orders from €200 to €299.90: €19.90
- Orders from €300 to €399.90: €22.90
- Orders from €400 to €499.90: €29.90
- Orders from €500 to €599.90: €39.90
- Orders from €600 to €749.90: €49.90
- Orders from €750 to €999.90: €59.90
- Orders from €1,000 to €1,499.90: €79.90
- Orders from €1,500 to €1,999.90: €89.90
- Orders over €2,000: €99.90
Delivery time: Receive your order in the Balearic Islands in just 4–7 business days. Please note that during high-demand periods, such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Preparation time for large artificial plants: Each large artificial plant is carefully prepared in our workshop over 5 business days to ensure exceptional quality. Once ready, it is promptly shipped and typically arrives within 7–12 days.
Please note that during high-demand periods, such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Shipping to the Canary Islands (Spain)
Shipping rates:
- Orders > €149.90: €29.90
- Orders from €200 to €599.90: €39.90
- Orders from €600 to €749.90: €49.90
- Orders from €750 to €999.90: €59.90
- Orders from €1000 to €1499.90: €79.90
- Orders from €1500 to €1999.90: €89.90
- Orders over €2,000: €99.90
Delivery time: Receive your order in the Canary Islands in just 7–10 business days. Please note that during high-demand periods such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Preparation time for large artificial plants: Each large artificial plant is meticulously prepared in our workshop over 5 business days to ensure exceptional quality. Once ready, it is promptly shipped and typically arrives within 12–20 days. Please note that during high-demand periods such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Shipping to Ceuta and Melilla (Spain)
Shipping rates:
- Orders > €149.90: €29.90
- Orders from €200 to €599.90: €39.90
- Orders from €600 to €749.90: €49.90
- Orders from €750 to €999.90: €59.90
- Orders from €1000 to €1499.90: €79.90
- Orders from €1500 to €1999.90: €89.90
- Orders over €2,000: €99.90
Delivery time: Receive your order in Ceuta and/or Melilla in just 7–10 business days. Please note that during high-demand periods such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Preparation time for large artificial plants: Each large artificial plant is meticulously prepared in our workshop over 5 business days to ensure exceptional quality. Once ready, it is promptly shipped and typically arrives within 12–20 days. Please note that during high-demand periods such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
International Shipping (EU)
Shipping rates:
- Orders under €149.90: €11.90
- Orders from €150 to €199.90: €15.90
- Orders from €200 to €299.90: €19.90
- Orders from €300 to €399.90: €22.90
- Orders from €400 to €499.90: €29.90
- Orders from €500 to €599.90: €39.90
- Orders from €600 to €749.90: €49.90
- Orders from €750 to €999.90: €59.90
- Orders from €1,000 to €1,499.90: €79.90
- Orders from €1,500 to €1,999.90: €89.90
- Orders over €2,000: €99.90
Delivery time: Receive your order in EU countries in just 7–10 business days. Please note that during high-demand periods such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Preparation time for large artificial plants: Each large artificial plant is carefully prepared in our workshop over 5 business days to ensure exceptional quality. Once ready, it is promptly shipped and typically arrives within 7–12 days. Please note that during high-demand periods, such as Black Friday, sales seasons, or Christmas, delivery times may be slightly extended due to increased order volume.
Special Shipping for Orders of More Than 15 Products
At MAIA SHOP, we offer you the opportunity to purchase large volumes of our products to meet your specific needs. If you're considering buying more than 15 products, we've prepared something special for you.
Pallet Shipping: For orders exceeding 15 products, we offer the option of pallet shipping. This alternative ensures maximum security and protection of your products throughout the transportation process.
If this option interests you or if you have any questions regarding special shipping, please don't hesitate to contact our customer service team at atencionalcliente@maiashop.es. We'll be happy to provide you with all the information you need and assist you with your order.
At MAIA SHOP, we are committed to providing you with the best shopping experience possible, tailored to your individual needs. We look forward to serving you soon.
Returns
What is the return period for products at MAIASHOP?
At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum period of 1 month from the date you received your order.
How can I start the return process?
To start the return process, follow these simple steps:
1. Contact our customer service team: Send us an email at atencionalcliente@maiashop.es
2. Provide the necessary information: Include your order number and the reason for the return in your email.
3. Follow our instructions: We will guide you through the steps to complete the return process quickly and efficiently.
What conditions must products meet to be returned?
To process the return, it is important that the product is in its original condition, unused, and with its packaging intact.
Who is responsible for the return shipping costs?
At MAIASHOP, we take care of the return shipping costs. We want this process to be as simple and hassle-free as possible for you.
How long does the return and refund process take?
Once we receive and verify the returned product, we will proceed with the corresponding refund according to our return policy. The processing time for the refund may vary, but it is generally completed within 5 to 10 business days.
How will I receive the refund for my return?
The refund will be made through the same payment method you used to make the purchase. You will receive a confirmation email once the refund has been processed.
Cancellations
At MAIA SHOP, we understand that unforeseen circumstances may arise, leading you to cancel your order. We provide clear and simple options for doing so:
Before Shipping:
If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel Order" and providing the order number in the body of the email. Our team will process your request as soon as possible.
After Shipping:
If your order has already been shipped and you still wish to cancel it, you will need to wait until you receive it and then proceed with the return following our standard return process.
Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, please do not hesitate to contact our customer service team. We are here to help you at all times.