Return Policy
Return Policy of MAIA SHOP
At MAIA SHOP, we acknowledge that by making a return of any of our products and services, the customer agrees to the terms and conditions detailed below.
Terms and Conditions
Order Processing
At MAIA SHOP, all items in your order are prepared and shipped as soon as payments are confirmed to have been made and processed correctly. We want to ensure that your shopping experience is fast and hassle-free.
Processing and Shipping Time
To ensure efficient delivery, all orders are processed within the first 8 hours after payment is received and are shipped the same day on business days. However, from Friday afternoon, weekends, and holidays, shipments will be made from the next business day onwards. Your satisfaction is our priority, and we strive to provide you with reliable service at all times.
Order Tracking and Customer Responsibility
We utilize encryption technology to protect the information you provide us. This ensures that your data travels securely to our administrative software, where it is handled with the utmost confidentiality. This way, we ensure that your personal information cannot be decrypted or accessed by external agents to our company.
Commitment to Confidentiality
At MAIA SHOP, the privacy of our customers is paramount. We utilize encryption technology to protect your data during its transmission and storage in our administrative system. Your personal information is handled with the utmost confidentiality and is not accessible to third parties. At MAIA SHOP, your trust is our priority, and we are committed to keeping your data secure at all times.
Shipping
Shipping to Mainland Spain and Portugal
- Free Shipping: Experience the convenience of free shipping to Mainland Spain and Portugal, delivered directly to your doorstep in just 3-5 business days.
- Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 10-12 days.
Shipping to the Balearic Islands
- Shipping to the Balearic Islands for €15: Receive your order in the Balearic Islands in just 4-7 business days.
- Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 7-12 days.
Shipping to the Canary Islands
- Shipping to the Canary Islands for €30: Receive your order in the Canary Islands in just 7-10 business days.
- Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.
Shipping to Ceuta and Melilla
- Shipping to Ceuta and Melilla for €30: Receive your order in Ceuta or Melilla in just 7-10 business days.
- Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.
International Shipping
- €7 Shipping to EU Countries: Receive your international order in 7-10 business days.
- Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 7 to 12 days.
Special Shipping for Orders of More Than 15 Products
At MAIA SHOP, we offer you the opportunity to purchase large volumes of our products to meet your specific needs. If you're considering buying more than 15 products, we've prepared something special for you.
Pallet Shipping: For orders exceeding 15 products, we offer the option of pallet shipping. This alternative ensures maximum security and protection of your products throughout the transportation process.
If this option interests you or if you have any questions regarding special shipping, please don't hesitate to contact our customer service team at atencionalcliente@maiashop.es. We'll be happy to provide you with all the information you need and assist you with your order.
At MAIA SHOP, we are committed to providing you with the best shopping experience possible, tailored to your individual needs. We look forward to serving you soon.
Returns
What is the return period for products at MAIASHOP?
At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum period of 1 month from the date you received your order.
How can I start the return process?
To start the return process, follow these simple steps:
1. Contact our customer service team: Send us an email at atencionalcliente@maiashop.es
2. Provide the necessary information: Include your order number and the reason for the return in your email.
3. Follow our instructions: We will guide you through the steps to complete the return process quickly and efficiently.
What conditions must products meet to be returned?
To process the return, it is important that the product is in its original condition, unused, and with its packaging intact.
Who is responsible for the return shipping costs?
At MAIASHOP, we take care of the return shipping costs. We want this process to be as simple and hassle-free as possible for you.
How long does the return and refund process take?
Once we receive and verify the returned product, we will proceed with the corresponding refund according to our return policy. The processing time for the refund may vary, but it is generally completed within 5 to 10 business days.
How will I receive the refund for my return?
The refund will be made through the same payment method you used to make the purchase. You will receive a confirmation email once the refund has been processed.
Cancellations
At MAIA SHOP, we understand that unforeseen circumstances may arise, leading you to cancel your order. We provide clear and simple options for doing so:
Before Shipping:
If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel Order" and providing the order number in the body of the email. Our team will process your request as soon as possible.
After Shipping:
If your order has already been shipped and you still wish to cancel it, you will need to wait until you receive it and then proceed with the return following our standard return process.
Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, please do not hesitate to contact our customer service team. We are here to help you at all times.