Returns
What is the return period at MAIA SHOP?
At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum of 30 calendar days from the date you receive your order.
Who covers the return shipping costs?
For all orders under €79.90, returns are free. If your order exceeds this amount, please contact our customer service team at: atencionalcliente@maiashop.es
How can I start the return process?
To initiate a return, follow these simple steps:
1.Send us an email at atencionalcliente@maiashop.es.
2.Include your order number and the reason for the return in your message.
3.We’ll guide you through the steps to complete your return quickly and efficiently.
What conditions must the products meet to be returned?
To process the return, the product must be in its original condition, unused, and with the packaging intact.
How long does the return and refund process take?
At MAIA SHOP, we want your return experience to be as quick and convenient as possible. Once we receive your return, we’ll process your refund immediately.
Please note that the time it takes to receive the refund may vary. You can typically expect it within 10 business days after the package is handed over to the courier.
We appreciate your patience during this process. If you have any questions or concerns about the status of your refund, don’t hesitate to contact our customer service team. We’re always here to help.
How will I receive my refund?
The refund will be issued using the same payment method you used for your purchase. You’ll receive a confirmation email once the refund has been processed.
Cancellations
Can I cancel my order?
At MAIA SHOP, we understand that unexpected circumstances may lead you to cancel your order. We provide clear and simple options to do so:
If you decide to cancel your order before it has been shipped, simply send an email to atencionalcliente@maiashop.es with the subject "Cancel order" and include your order number in the message. Our team will process your request as soon as possible.
If your order has already been shipped and you still wish to cancel it, you will need to wait to receive the package and then initiate the return following our standard return process.
Our goal is to provide a hassle-free shopping experience, even in cancellation situations. If you have any questions or need assistance with the process, don’t hesitate to reach out to our customer service team. We’re always here to help.