At MAIA SHOP, your satisfaction is our priority. You can return a product within a maximum period of 30 calendar days from the date of receipt of your order.

For all orders under €79.90, returns are free.

If the order amount is higher, please contact customer service at the following email: atencionalcliente@maiashop.es

To start the return process, follow these simple steps:

1. Contact our customer service team: Send us an email at atencionalcliente@maiashop.es.

2. Provide the necessary information: Include your order number and the reason for the return in your email.

3. Follow our instructions: We will guide you through the steps to complete the return process quickly and efficiently.

At MAIA SHOP, we want your return experience to be as fast and convenient as possible. Once we receive your return, we will process the refund immediately.

It is important to note that the time it takes to receive the refund may vary. Normally, you can expect to receive the refund within 10 business days after the package is delivered to the courier.

We appreciate your patience during this process. If you have any questions or concerns about the status of your refund, please do not hesitate to contact our customer service team. We are here to help you at all times.

At MAIA SHOP, we understand that unforeseen circumstances may arise that lead you to cancel your order. We provide clear and simple options to do so:

1. Before Shipping: If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel order" and providing the order number in the body of the email. Our team will process your request as soon as possible.
2. After Shipping: In case your order has already been shipped and you still wish to cancel it, you will need to wait to receive it and then proceed with the return following our standard returns process.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, do not hesitate to contact our customer service team. We are here to help you at all times.

At MAIA SHOP, we understand that unforeseen circumstances may arise that lead you to cancel your order. We provide clear and simple options to do so:

1. Before shipping: If you decide to cancel your order before it has been shipped, you can easily do so by sending an email to atencionalcliente@maiashop.es with the subject "Cancel order" and providing the order number in the body of the email. Our team will process your request as soon as possible.

2. After shipping: If your order has already been shipped and you still wish to cancel it, you will need to wait to receive it and then process the return following our standard returns procedure.

Our goal is to provide you with a hassle-free shopping experience, even in cancellation situations. If you have any additional questions or need assistance with the process, do not hesitate to contact our customer service team. We are here to help you at all times.

Yes! At MAIASHOP we want you to be completely satisfied with your purchase. If you need to make an exchange, you can do so free of charge within 30 days of receiving your order.

You can request a size exchange or even swap your product for a different model. We want to ensure you have the product that best suits your needs.

Product exchanges at MAIA SHOP are completely free. We take care of picking up the item you want to exchange and sending you the new one at no additional cost.

The products must be in perfect condition, unused, and with all original tags and packaging intact.