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Return Policy

Return Policy of MAIA SHOP

At MAIA SHOP, we acknowledge that by making a return of any of our products and services, the customer agrees to the terms and conditions detailed below.

 

Terms and Conditions

Order Processing

At MAIA SHOP, all items in your order are prepared and shipped as soon as payments are confirmed to have been made and processed correctly. We want to ensure that your shopping experience is fast and hassle-free.

Processing and Shipping Time

To ensure efficient delivery, all orders are processed within the first 8 hours after payment is received and are shipped the same day on business days. However, from Friday afternoon, weekends, and holidays, shipments will be made from the next business day onwards. Your satisfaction is our priority, and we strive to provide you with reliable service at all times.

Order Tracking and Customer Responsibility

We utilize encryption technology to protect the information you provide us. This ensures that your data travels securely to our administrative software, where it is handled with the utmost confidentiality. This way, we ensure that your personal information cannot be decrypted or accessed by external agents to our company.

Commitment to Confidentiality

At MAIA SHOP, the privacy of our customers is paramount. We utilize encryption technology to protect your data during its transmission and storage in our administrative system. Your personal information is handled with the utmost confidentiality and is not accessible to third parties. At MAIA SHOP, your trust is our priority, and we are committed to keeping your data secure at all times.

Shipping

Shipping to Mainland Spain and Portugal

  • Free Shipping: Experience the convenience of free shipping to Mainland Spain and Portugal, delivered directly to your doorstep in just 3-5 business days.
  • Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 10-12 days.
  • Made to Order for Preserved Trees: Our preserved trees are specially made to order, meaning each one is unique to you. Due to this artisanal process, the delivery time may extend from 4 to 5 weeks. But rest assured, the wait will be worth it when you receive your own piece of nature at home.

Shipping to the Balearic Islands

  • Shipping to the Balearic Islands for €15: Receive your order in the Balearic Islands in just 4-7 business days.
  • Processing Time for Large Artificial Plants: Each large artificial plant is meticulously prepared in our workshop for 5 business days to ensure its exceptional quality. Once ready, it is promptly shipped to reach you in approximately 7-12 days.
  • Made to Order for Preserved Trees: Our preserved trees are specially made to order, meaning each one is unique to you. Due to this artisanal process, the delivery time may extend from 4 to 5 weeks. But rest assured, the wait will be worth it when you receive your own piece of nature at home.

Shipping to the Canary Islands

  • Shipping to the Canary Islands for €35: Receive your order in the Canary Islands in just 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.
  • Made to Order for Preserved Trees: Our exclusive preserved trees are specially created for you on demand, ensuring exceptional quality. Due to this personalized process, the delivery time may extend from 4 to 5 weeks. But rest assured, it will be worth the wait when you receive a true treasure of nature at your doorstep.

Shipping to Ceuta and Melilla

  • Shipping to Ceuta and Melilla for €35: Receive your order in Ceuta or Melilla in just 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 10 to 15 days.
  • Made to Order for Preserved Trees: Our exclusive preserved trees are specially created for you on demand, ensuring exceptional quality. Due to this personalized process, the delivery time may extend from 4 to 5 weeks. But rest assured, it will be worth the wait when you receive a true treasure of nature at your doorstep.

International Shipping

  • €7 Shipping to EU Countries: Receive your international order in 7-10 business days.
  • Processing Time for Large Artificial Plants: Each of our large artificial plants requires a manufacturing process, care, and attention in our workshop for 5 business days before being shipped. Once ready, they can arrive at your home within 7 to 12 days.
  • Made to Order for Preserved Trees: Our exclusive preserved trees are specially created for you on demand, ensuring exceptional quality. Due to this personalized process, the delivery time may extend from 4 to 5 weeks. But rest assured, it will be worth the wait when you receive a true treasure of nature at your doorstep.

Special Shipping for Orders of More Than 15 Products

At MAIA SHOP, we offer you the opportunity to purchase large volumes of our products to meet your specific needs. If you're considering buying more than 15 products, we've prepared something special for you.

Pallet Shipping: For orders exceeding 15 products, we offer the option of pallet shipping. This alternative ensures maximum security and protection of your products throughout the transportation process.

If this option interests you or if you have any questions regarding special shipping, please don't hesitate to contact our customer service team at atencionalcliente@maiashop.es. We'll be happy to provide you with all the information you need and assist you with your order.

At MAIA SHOP, we are committed to providing you with the best shopping experience possible, tailored to your individual needs. We look forward to serving you soon.

Returns

Return for Damaged or Defective Product

If your product arrives with any breakage, damage, or defect during shipping, please contact us at atencionalcliente@maiashop.es.

*It is mandatory to include your order number, reason for the return, and photographs of the defective item along with the carrier company's label in the email.

Return shipping charges will be covered by MAIA SHOP.

How can I return products for reasons such as size change, model change, or change of mind?

If you wish to return up to 2 products from your order for any of these reasons (size change, model change, or change of mind), please send us an email at atencionalcliente@maiashop.es. It is mandatory to include your order number and the reason for the return in the email.

If your return includes up to 2 products, MAIA SHOP will cover the shipping charges. However, if the return includes 3 or more products, the shipping charges will be shared between the buyer and our company.

Return Shipping Address

To ensure the safety of the product during transportation, please make sure to prepare the package using the original product packaging. It's important that the package is well protected to avoid any kind of damage. Once prepared, please send the package to the following address:

MAIA SHOP
Polígono Industrial Sepes 56
Alberic 46260, Valencia

Remember to include all necessary elements for the return, such as the product, its accessories, and any relevant documentation.

Refund for the Return

Once we receive your return, we will send you a confirmation email and proceed with the refund immediately. Please note that while we strive to make the process swift, it may take up to 10 business days from when you hand the package to the courier at the address provided until you receive the refund of your money.

Do you have any questions or inquiries? Write to us, and we'll resolve them as soon as possible.